New here? This is the short version of what I write about and why.
For more than three decades I’ve worked alongside organizations on the worst days of their existence — airlines, energy companies, rail operators, universities, and governments. What I’ve learned doesn’t fit neatly into a manual, so I write it down here: frameworks that held up, assumptions that didn’t, and what actually helps people in a crisis versus what only looks like help.
If you’re not sure where to begin, start with the latest writing on the homepage, or browse by the topic that’s on your mind. And if you’d like to talk, you can always get in touch.